Tutoring policies

Clear expectations for a smoother experience.

Last updated: July 2026

Inquiry and service confirmation

An inquiry is a request for services. It does not guarantee availability or scheduling. Tutoring is confirmed only after Lucent Labz and the family or adult student agree on fit, format, schedule, rate, and next steps. Lucent Labz is currently founder-led and does not operate a tutor-matching network.

Rates and payment

Rates may vary by subject, grade level, tutor, format, and session needs. The applicable rate, payment method, and payment timing will be communicated before the first confirmed session. Payment information should be entered only through an approved secure payment method—not the inquiry form.

Scheduling, cancellations, and rescheduling

Session availability is subject to tutor and family schedules. Any applicable cancellation, rescheduling, late-arrival, no-show, credit, or refund terms will be provided before tutoring begins. Families should notify Lucent Labz as early as possible when a schedule change is needed.

Student participation

Students should arrive prepared and participate respectfully. A parent or guardian remains responsible for appropriate supervision, technology, materials, transportation, and a suitable learning environment as applicable to the session format.

Academic integrity and outcomes

Tutors support learning and may guide students through concepts, practice, planning, and revision. Tutors will not complete graded work, take assessments for students, or assist with academic dishonesty. Outcomes vary, and Lucent Labz does not guarantee grades, scores, admissions decisions, or other academic results.

Questions

Questions about these policies may be sent to lucentlabz@gmail.com.